About RedCloud

RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.

RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions. RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.

The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.

The role

We are looking for an Account Manager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase our business’ revenue potentials and minimize churn rates.

Responsibilities

• Manage an assigned portfolio of customers preferably B2B experience
• Results oriented to meet and achieve quotas, maximizing value
• Customer centric to be the focal point to resolve issues and drive it internally when needed
• Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
• Build and maintain strong, long-lasting client relationships, acting as the main point of contact for day-to-day communication.
• Address client concerns and issues in a timely and professional manner, ensuring high levels of partner satisfaction.
• Work closely with sales, marketing and operations teams to ensure alignment and deliver an exceptional client experience.
• High proficiency of English
  
  Requirements

• Experience in Customer Success, Account Management or related field
• Experience in building strong customer relationships and efficiently communicating internal and external voices
• Excellent written, verbal, presentation and communication skills
• Knowledge of data management is a nice to have
• Proven ability to manage client accounts and deliver exceptional customer experiences
• Familiarity with CRM platforms (Salesforce, HubSpot, etc.) and data-driven decision-making.
• Familiarity with e-commerce platforms and business intelligence analytics platform (nice to have)
  

Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we’re on!

RedCloud I We're growing!

RedCloud I Red101 App I Open Commerce