About RedCloud

RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.

RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions. RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.

The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.

The role:

The Account Team Lead is an experienced professional role that requires strong leadership skills, proven experience in people management and strategic approach to account management. This leader will serve as the main point of contact for the team, ensuring needs are met while fostering strong, long-term relationships with distributors and brands. With a deep understanding of the business, the Account Leader will drive customer satisfaction, retention, and growth. Additionally, this role requires the ability to lead, inspire, and develop a high-performing team of account managers with current clients.

Responsibilities:

Distributors and Brands Relationship Management:
Develop and maintain strong relationships with Distributors and Brands.
Understand Distributors and Brands’ business goals and objectives to offer tailored solutions.
Maintain and grow relationships with Distributors and Brands, aligning their goals with company objectives and creating shared value.

Team Leadership and Development:
Lead and manage the account management team, promoting a culture of excellence, accountability, and collaboration.

Account Strategy:
Create and implement account plans with the team to achieve business growth.
Identify opportunities for upselling and cross-selling services.
Acting as the main point of contact, managing communications and contract negotiations

Cross Functional Coordination:
Act as the liaison between Distributors and Brands and internal teams (e.g., field team, marketing, ops).
Provide regular updates and reports to Distributors and Brands on project status and outcomes.

Problem Solving:
Address and resolve Distributors and Brands issues and concerns promptly.
Collaborate with internal teams to ensure Distributors and Brands needs are met.

Sales Support:
Assist in the preparation of proposals and contracts.
Participate in negotiations and closing deals as necessary.

Performance Tracking:
Regular reports on the status of accounts, using data to identify improvements and opportunities for joint growth. Monitor account performance metrics and client satisfaction.
Analyze data to identify trends and areas for improvement.
Track accounts and team performance metrics, driving continuous improvement initiatives.

Requirements:

Bachelor’s degree in Business, Marketing, or related field.
Proven experience as an Account Management or in a similar client-facing role.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Proficiency in CRM software and Microsoft Office Suite.
Advanced or fluent English
Strong analytical and problem-solving skills.
Ability to work collaboratively across teams.
Customer-focused mindset with a proactive approach.
Proven experience in people leadership and account management.

Check out the links below to see what our CEO Justin Floyd has to say about our plans for growth for the year ahead, and to see our latest video on the mission we’re on!

RedCloud I We're growing!

RedCloud I Red101 App I Open Commerce