Technology Operations Manager
About RedCloud
RedCloud is leveraging AI-powered technology to break down the barriers to fair and profitable trade in emerging markets.
RedCloud's Intelligent Open Commerce Platform connects FMCG Brands, Distributors, and Local Merchants on a single, equitable marketplace, empowering them with real-world insights and data to help them make better decisions. RedCloud enables FMCG Brands to seize new opportunities in emerging markets, facilitates access to more buyers & streamlines operations for Distributors, and helps Local Merchants spend more time selling products, not searching for them.
The company comprises a highly diverse, dynamic team of driven talented people from over twenty different countries, speaking multiple languages, with a physical footprint in Africa, Europe, and Latin America.
The role:
We are seeking a highly organized and motivated Tech Ops Manager to serve as the right-hand person to our Chief Technology Officer (CTO). In this strategic role, you will become a trusted advisor, providing exceptional administrative support while also taking initiative on key projects. You will be a key member of the Technology Leadership Team, working closely with the CTO to ensure their day-to-day operations run smoothly and efficiently, allowing them to focus on driving the company's technological direction.
Main Responsibilities
- Project Management and Strategic Initiatives: Proactively identify and manage the CTO's project portfolio, ensuring tasks are completed on time and within budget. Conduct research, compile data, and prepare high-quality presentations and reports to support the CTO's strategic decision-making.
- Operational Excellence: Lead the development and implementation of efficient administrative and operational processes to improve team and departmental effectiveness. Identify and implement solutions to streamline workflows and enhance productivity.
- Communication and Collaboration: Develop and maintain strong relationships with internal and external stakeholders, including senior executives, vendors, and partners. Act as a trusted confidant and manage sensitive information with discretion.
- Executive Support: Provide comprehensive administrative and logistical support to the CTO, anticipating needs and proactively addressing them. Handle vendor contracts and service level agreements.
Key Qualifications
- Minimum 5 years of experience working within an administrative role supporting a senior executive or department head in a global organisation.
- Proven ability to establish and implement operational structures and processes for improved efficiency.
- Excellent problem-solving, analytical, and organizational skills with a strong attention to detail.
- Strong communication, interpersonal, and diplomatic skills with the ability to build strong relationships at all levels.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools like Jira.
- A working understanding of IT fundamentals and experience with asset management databases, billing/invoice tracking, and cloud billing is a plus.
- Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.
- Professional demeanour with a high degree of discretion and confidentiality.
What We Offer
- Competitive salary.
- Opportunities for professional growth and development.
- A collaborative and inclusive work environment.
- Comprehensive benefits package including health, dental, and vision insurance.
- Flexible working hours and hybrid work arrangement.
Join the RedCloud Team
At RedCloud, your career is more than a job – it's a mission to redefine the future of commerce in emerging markets through innovation. Join us and be at the forefront of technological advancements, while discovering opportunities for personal and professional growth in a collaborative and dynamic environment.
If you are searching for a challenging role that offers the chance to make a significant impact and be part of something bigger, RedCloud eagerly awaits your application. Let's drive the future of commerce together.
- Department
- Technology (Product, Engineering, Design)
- Locations
- London
- Remote status
- Hybrid Remote
London
Technology Operations Manager
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